RETURN & EXCHANGE


Cosmic Cushion Europe gladly accepts returns and offers you 14 days of return from the date on your receipt. Return of goods is at your own expense.

Please contact us by email to arrange the return: hello@cosmiccushioneurope.com

Send the package to:


Cosmic Cushion Europe
Christianslundsvej 1
5792 Årslev
Denmark

Goods must be returned unused and in same condition as when received with tags attached.

Return of goods is at your own expense.

Once we have received the goods and accepted the return, we will transfer the amount to your account.

We will refund your amount to the credit card on which goods were purchased. This is to prevent illegal use of stolen credit cards.

PRICING POLICY


All prices are shown in EURO.
All prices include Danish VAT of 25 % on orders to Europe.
Prices do not include delivery charges. Orders may be subjected to local taxes and/or import duties at your own expense.

PAYMENT

We accept payment by Stripe.
 The amount for your order will not be charged until your order has been shipped.

ORDER CONFIRMATION


You will receive an order confirmation by e-mail shortly after placing your order.
 On rare occasions an item can be out of stock. You will then be informed by e-mail.

SHIPPING AND HANDLING


Your order will be dispatched within 1-3 working days from the time you place your order.

COMPLAINTS

Consumer complaints can be directed to the EU Online Dispute Resolution (ODR). Follow this link for more instructions: http://ec.europa.eu/consumers/odr/

ITEM AVAILABILITY

Although we aim that the website is accurate in all respects, we can not guarantee that all available products at Cosmic Cushion Europe shop is in stock when your order is processed.

In case of lack of storage or misleading information that affects your order, we will contact you shortly via e-mail and give you the opportunity to revise or cancel your order.

GUARANTEE


All products are covered by the Danish Sale of Goods, giving you 24 months to complain about an item.

This does not include defects caused by improper use, faulty maintenance or general wear.

In case of a complaint or a missing delivery, please contact hello@cosmiccushioneurope.com including your order number, images of the claim and a description.

PRIVACY POLICY


All personal information is stored in connection with use of the website and webshop will be treated with utmost care. 
The information we store will not be sold or used for any purpose other than to make sure you get the best possible service.

For security reasons, no payment information is kept in our database.